This Privacy Policy explains what information Expert Hood Cleaning ("we," "us," or "our") collects through experthoodcleaningcharlotte.com (the "Site"), how we use it, and the choices you have. This policy applies only to information collected through this website — it does not cover information we may collect through phone calls, in-person visits, or paper paperwork related to actual service work.

Information We Collect

We collect information in two ways:

Information you provide directly. When you submit a quote request or contact form on this Site (including the popup forms in the mobile menu and on the cleaning frequency calculator), we collect:

Name
Company or business name (optional)
Phone number
Email address
Service location (address, city, or ZIP)
The message or details you provide about your kitchen or request

Information collected automatically. When you submit a form, our system also records your IP address, an approximate location derived from that IP address (city/region/country level — not precise GPS location), and basic browser/device information (e.g., "Chrome on Windows"). This is included in the notification we receive so we can identify and respond to spam or fraudulent submissions and better understand where our leads come from.

How We Use Your Information

We use the information you submit to:

Respond to your quote request or question
Schedule and provide the commercial kitchen cleaning, repair, installation, or fire-safety services you requested
Contact you by phone, text message, or email about your inquiry
Maintain internal business records

We do not sell your personal information, and we do not use it for third-party advertising.

Consent to Be Contacted

By submitting a form on this Site, you consent to being contacted by Expert Hood Cleaning by phone call, text message, or email at the number or address you provided, regarding your inquiry or requested service. Message and data rates may apply to text messages. You are not required to consent to text messages as a condition of receiving service — you can always reach us directly by calling 980-384-7357.

How We Share Your Information

We share information only with the service providers that help us operate this Site and respond to your requests:

Email delivery — form submissions are delivered to our business inbox through a secure third-party email service.
Hosting and security — this Site is hosted and secured through a third-party hosting and content delivery provider, which processes standard web traffic and security data as part of delivering the Site to your browser.
Mapping service — pages on this Site embed an interactive map to show our service area and location. Interacting with an embedded map is subject to that provider's own privacy policy, and it may set its own cookies when a map loads.
Analytics — see "Analytics" below.

We do not otherwise sell, rent, or share your personal information with third parties for their own marketing purposes.

Analytics

We use analytics tools to understand overall Site traffic — things like which pages are visited and how people find the Site. This is aggregate traffic data, separate from the personal information you submit through our forms. You can opt out of analytics tracking at any time using your browser's cookie and privacy settings.

Cookies

This Site uses cookies from our analytics tools and embedded map content. You can control or delete cookies through your browser's settings at any time.

Data Retention

We retain quote request and contact information for as long as reasonably necessary to respond to your inquiry, provide the requested service, and maintain business records (including for accounting, warranty, and legal purposes).

Security

We take reasonable measures to protect the information submitted through this Site, but no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Questions about this Privacy Policy? Call us at 980-384-7357 or visit our contact page.